Shipping policy

Last updated: 16th June 2026

The Steel Market Victoria supplies steel, aluminium and related products to retail, trade, wholesale and industrial customers. Delivery availability and charges depend on the product, order size, weight and destination.

1. Delivery Areas

We provide delivery across:

  • Victoria

  • Selected areas of New South Wales

  • Selected areas of South Australia

Delivery to regional, remote or restricted locations is subject to confirmation.

2. Shipping Charges

Shipping charges are calculated according to:

  • Product size and weight

  • Order quantity

  • Delivery postcode

  • Required vehicle

  • Site access

  • Unloading requirements

The applicable delivery charge will be included in your quotation or shown before the order is confirmed.

3. Order Processing

Orders are processed during our regular business hours:

Monday to Friday: 9:00 AM to 6:00 PM
Saturday and Sunday: Closed

Custom-cut, processed and special-order products may require additional preparation time.

Processing begins after the quotation, specifications and payment requirements have been confirmed.

4. Estimated Delivery Times

Delivery times are estimates unless a fixed date has been confirmed in writing.

Delivery may be affected by:

  • Stock availability

  • Product processing

  • Carrier schedules

  • Delivery location

  • Weather or road conditions

  • Events outside our reasonable control

Customers should avoid booking installers, machinery or contractors until delivery has been confirmed.

5. Heavy and Oversized Products

Steel sheets, plates, coils, fittings and long-length products may require specialised freight arrangements.

Customers must provide accurate information about:

  • Delivery address

  • Site access

  • Product unloading

  • Forklift or crane availability

  • Restricted delivery hours

Additional charges may apply for specialised vehicles, mechanical unloading, waiting time or restricted access.

6. Site Access and Unloading

Customers are responsible for ensuring the delivery location is safe and accessible.

Unless unloading is specifically included in the quotation, the customer must provide suitable equipment and trained personnel to unload the products safely.

Drivers may refuse delivery where access or unloading conditions are unsafe.

Failed delivery, waiting, storage or redelivery charges may apply where the site is not ready or suitable.

7. Delivery Inspection

Customers should inspect products upon delivery and confirm:

  • The correct products were supplied

  • The quantity is correct

  • There is no visible damage

  • The order matches the delivery documentation

Visible damage, shortages or incorrect products should be noted on the delivery docket and reported to us as soon as reasonably possible.

Where practical, please report visible delivery issues within 48 hours and include photographs and your order or invoice number.

8. Failed Delivery

Additional charges may apply where delivery cannot be completed because:

  • No one is available to receive the order

  • The address is incorrect

  • Safe access is unavailable

  • Required unloading equipment is not provided

  • Delivery restrictions were not disclosed

The customer may be responsible for redelivery, return freight, storage and additional handling costs where the failed delivery resulted from information or conditions within the customer’s control.

9. Delivery Delays and Non-Delivery

Contact us if your order has not arrived within the confirmed or reasonably expected timeframe.

We will investigate the matter with the warehouse, supplier or carrier and provide an appropriate solution.

Nothing in this policy excludes rights available under Australian Consumer Law. Where paid products cannot be supplied within an agreed or reasonable time, the customer may be entitled to an appropriate remedy.

10. Contact Us

For shipping quotations, delivery updates or damaged and missing orders, contact:

The Steel Market Victoria

Email: info@tsmv.com.au
Phone: 1300 100 876
Address: 30-32 Edison Road, Dandenong South VIC 3175, Australia
ABN: 53 680 054 139
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM
Closed: Saturday and Sunday