Privacy policy

Last updated: 16th June 2026

The Steel Market Victoria respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, request a quote, purchase products, contact us or otherwise interact with our business.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Information We Collect

We may collect personal information including:

  • Name

  • Business name

  • Email address

  • Phone number

  • Billing and delivery address

  • Delivery suburb and postcode

  • Product requirements

  • Material specifications

  • Quote and order details

  • Payment and transaction information

  • Account login information

  • Messages and customer-service enquiries

  • Drawings, specifications or files uploaded with an enquiry

  • Website activity and device information

  • Marketing preferences

  • Information required to investigate returns, delivery issues or claims

We do not generally store complete payment-card details. Payments may be processed securely by Shopify or other approved payment providers.

2. How We Collect Information

We may collect personal information when you:

  • Visit or use our website

  • Create a customer account

  • Submit a contact or quote form

  • Request product information

  • Place or approve an order

  • Contact us by phone or email

  • Upload drawings or specifications

  • Subscribe to marketing communications

  • Participate in a promotion

  • Submit a review

  • Request a refund, return or delivery investigation

We may also collect information automatically through cookies, analytics tools, pixels and similar technologies.

3. Information Collected Automatically

When you use our website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Products viewed

  • Referring website

  • Time spent on the website

  • Approximate location

  • Shopping-cart activity

  • Website interaction and performance data

This information helps us maintain website security, understand customer behaviour and improve our services.

4. Why We Collect and Use Personal Information

We may use personal information to:

  • Respond to enquiries

  • Prepare quotations

  • Process and manage orders

  • Confirm product specifications

  • Arrange delivery or collection

  • Process payments

  • Provide invoices and transaction records

  • Manage customer accounts

  • Provide customer support

  • Investigate damaged, missing or incorrect products

  • Process refunds, returns and claims

  • Prevent fraud and unauthorised activity

  • Improve our website, products and services

  • Conduct analytics and reporting

  • Send marketing communications where permitted

  • Comply with legal, tax and regulatory requirements

  • Enforce our policies and contractual rights

We only collect information that is reasonably necessary for our business activities.

5. Shopify and Ecommerce Services

Our online store is hosted through Shopify.

Shopify may process personal information required to:

  • Operate the website

  • Maintain customer accounts

  • Process orders

  • Manage checkout

  • Process transactions

  • Prevent fraud

  • Provide ecommerce functionality

  • Support website analytics

Shopify handles information under its own privacy and security practices.

6. Payment Information

Payments may be processed by Shopify Payments, banks, card providers or other approved payment services.

Payment providers may collect information such as:

  • Cardholder name

  • Payment method

  • Billing address

  • Transaction value

  • Fraud-prevention information

The Steel Market Victoria does not normally receive or retain complete payment-card numbers.

7. Sharing Personal Information

We may disclose personal information where reasonably necessary to:

  • Shopify

  • Payment processors

  • Banks and financial institutions

  • Freight carriers and delivery providers

  • Product suppliers

  • Warehousing and fulfilment providers

  • Website developers and technology providers

  • Email and communication platforms

  • Analytics providers

  • Advertising platforms

  • Accountants, insurers and professional advisers

  • Fraud-prevention and identity-verification providers

  • Government agencies, regulators or law-enforcement authorities where required

We do not sell personal information to third parties.

Service providers may only receive information reasonably required to perform their services.

8. Delivery Information

To arrange delivery, we may share relevant information with carriers and logistics providers, including:

  • Customer name

  • Business or site name

  • Delivery address

  • Phone number

  • Delivery instructions

  • Order dimensions and weight

  • Site-access details

Delivery providers may contact customers directly to coordinate delivery.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning

  • Maintain customer login sessions

  • Remember shopping-cart contents

  • Save customer preferences

  • Monitor website performance

  • Measure traffic and visitor behaviour

  • Improve website usability

  • Detect fraud or security risks

  • Support advertising and remarketing

Cookies may be placed by Shopify and third-party providers such as Google or Meta.

Browser settings may allow you to block or remove cookies. Some website features may not function correctly if necessary cookies are disabled.

10. Analytics and Advertising

We may use services such as:

  • Shopify Analytics

  • Google Analytics

  • Google Ads

  • Google Merchant Center

  • Meta Pixel

  • Facebook and Instagram advertising

  • Other approved analytics or advertising tools

These services may collect information about website use, device activity and interactions with advertisements.

Where required, we will use consent and privacy controls appropriate to the technologies operating on the website.

11. Marketing Communications

Where permitted, we may send information about:

  • Products

  • Promotions

  • Business updates

  • Service announcements

  • Relevant offers

You may unsubscribe from marketing emails using the unsubscribe link or by contacting us.

Unsubscribing from marketing does not prevent us from sending essential communications relating to quotations, orders, payments, delivery or customer service.

12. Storage and Security

We take reasonable steps to protect personal information from:

  • Misuse

  • Loss

  • Unauthorised access

  • Unauthorised modification

  • Unauthorised disclosure

  • Cybersecurity threats

Security measures may include:

  • Access controls

  • Password protection

  • Secure hosting

  • Encryption

  • Restricted staff access

  • Fraud monitoring

  • System updates

  • Secure payment processing

No online system is completely secure, and we cannot guarantee absolute protection against every cyber incident.

13. Overseas Disclosure

Some service providers may store or process personal information outside Australia.

These may include Shopify, cloud-hosting providers, analytics platforms, advertising platforms and payment services.

The countries involved may vary depending on the service provider’s systems and infrastructure.

Where applicable, we take reasonable steps to use reputable providers and protect personal information in accordance with Australian privacy requirements.

14. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete quotations and orders

  • Maintain financial and tax records

  • Manage warranties and claims

  • Resolve disputes

  • Meet legal obligations

  • Prevent fraud

  • Maintain customer-service records

When information is no longer reasonably required, we may securely delete, destroy or de-identify it, subject to legal record-retention obligations.

15. Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask us to correct inaccurate, incomplete or outdated information.

We may require reasonable identity verification before providing access or making changes.

In some circumstances, access may be refused where permitted by law. Where appropriate, we will explain the reason.

16. Privacy Complaints

If you believe we have mishandled your personal information, contact us using the details below.

Please include:

  • Your name

  • Contact details

  • Description of the concern

  • Relevant dates or transactions

  • Any supporting information

We will review the complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner.

17. Children’s Privacy

Our website and products are intended for adults and businesses.

We do not knowingly collect personal information from children without appropriate consent.

If we become aware that personal information has been collected from a child inappropriately, we will take reasonable steps to delete it.

18. Third-Party Links

Our website may contain links to third-party websites or services.

The Steel Market Victoria is not responsible for the privacy practices, security or content of external websites.

Customers should review the privacy policy of each third-party website they use.

19. Changes to This Policy

We may update this Privacy Policy when our business practices, website systems, service providers or legal requirements change.

The updated version will be published on our website with a revised “Last updated” date.

Continued use of the website after an update indicates acknowledgement of the revised policy.

20. Contact Us

For privacy enquiries, access requests, corrections or complaints, contact:

The Steel Market Victoria

Email: info@tsmv.com.au
Phone: 1300 100 876
Address: 30-32 Edison Road, Dandenong South VIC 3175, Australia
ABN: 53 680 054 139
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM
Closed: Saturday and Sunday